Comments on: Personal customer service is dead…or is it? http://aribadler.wordpress.com/2009/06/25/personal-customer-service-is-dead%e2%80%a6or-is-it/ My name is Ari B. Adler, and I'm trying to be ready. Fri, 04 Dec 2009 17:51:52 +0000 http://wordpress.com/ hourly 1 By: Larry Streeter http://aribadler.wordpress.com/2009/06/25/personal-customer-service-is-dead%e2%80%a6or-is-it/#comment-345 Larry Streeter Tue, 30 Jun 2009 14:40:09 +0000 http://aribadler.wordpress.com/?p=497#comment-345 Thank you for taking the time to recognize the recent efforts of our Support team. Constant Contact takes the utmost pride in meeting – and ideally exceeding – our customers’ expectations. We are committed to “Delighting the Customer.” When this happens, I am personally delighted to hear about it. If you have additional questions now or in the future, I hope that you will again turn to us. If you know of another small business or organization who could benefit from the types of products, services and expertise Constant Contact supplies, please let them know where we can be found! Thanks again and kindest regards, Larry Streeter VP Customer Support Constant Contact Thank you for taking the time to recognize the recent efforts of our Support team. Constant Contact takes the utmost pride in meeting – and ideally exceeding – our customers’ expectations. We are committed to “Delighting the Customer.” When this happens, I am personally delighted to hear about it.

If you have additional questions now or in the future, I hope that you will again turn to us. If you know of another small business or organization who could benefit from the types of products, services and expertise Constant Contact supplies, please let them know where we can be found!

Thanks again and kindest regards,

Larry Streeter
VP Customer Support
Constant Contact

]]> By: quetwo http://aribadler.wordpress.com/2009/06/25/personal-customer-service-is-dead%e2%80%a6or-is-it/#comment-337 quetwo Fri, 26 Jun 2009 12:15:18 +0000 http://aribadler.wordpress.com/?p=497#comment-337 It's funny how we have become a society that is actually surprised by good customer service. With all the cutbacks and reorganizations that companies are doing, customer service departments are often seen as a cost center, with little revenue generation. They are often the ones who are paid the least, have the worst equipment, and are typically treated the worst in the company (you are allowed only a 5 minute bathroom break, and its coming out of your pay!). I wish most companies would think of their customer service department differently, and actually realize that they are the face of their company, not the marketing department, the website or the front facade of their building. To prove my point, search the net for AT&T or Comcast. All you will find is people complaining about poor customer service. The number of hits listing this type of 'marketing' is 500 to 1 for every good piece, including the ones that the companies put out themselvs. If they were smart, they would not promote one concert or basketball game and would focus that money on the true face of their company. The experience you spoke of with Constant Contact is excellent, and should be shared. These companies who do value customer service should be rewarded and modeled after. It’s funny how we have become a society that is actually surprised by good customer service. With all the cutbacks and reorganizations that companies are doing, customer service departments are often seen as a cost center, with little revenue generation. They are often the ones who are paid the least, have the worst equipment, and are typically treated the worst in the company (you are allowed only a 5 minute bathroom break, and its coming out of your pay!). I wish most companies would think of their customer service department differently, and actually realize that they are the face of their company, not the marketing department, the website or the front facade of their building.

To prove my point, search the net for AT&T or Comcast. All you will find is people complaining about poor customer service. The number of hits listing this type of ‘marketing’ is 500 to 1 for every good piece, including the ones that the companies put out themselvs. If they were smart, they would not promote one concert or basketball game and would focus that money on the true face of their company.

The experience you spoke of with Constant Contact is excellent, and should be shared. These companies who do value customer service should be rewarded and modeled after.

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